OUR Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charges vary. Please find below for an idea on how deliveries are charged per location:

  • Within ABA N600 (0.5kg – 3kg) and N200 per kg
  • Within South East/South South 2000 (0.5kg–3kg) and for additional kg..300 per kg
  • Lagos 2000 (0.5kg–3kg) and for additional kg..400 per kg
  • Abuja 2000 (0.5–3kg) and for additional kg..400 per kg
  • Far North. 3600 (0.5–3kg) and for additional kg..1072 per kg
Which payment methods are accepted?

Available payment methods include: card, bank transfer, USSD, VISA QR, and bank payment method (pay ID).

How long will delivery take?

Delivery takes between 2-3 days for you to get your orders anywhere in Nigeria.

How secure is shopping in the Online Shop? Is my data protected?

We use Paystack, one of the most popular payment processing platforms in Nigeria, to receive payments.

Card details are encrypted using AES-256 GCM while the decryption keys are stored on a separate machine. As such, cards are not stored as plain numbers but securely hidden even from Paystack personnel and systems.

Therefore, your debit cards and data are safe and protected when you shop using our website. 

What exactly happens after ordering?

When you make an order, we run a check on your order within minutes after which we begin processing your order and ready it for shipping almost same day.

Do I receive an invoice for my order?

Yes, an invoice is immediately sent to you after you successfully make payment of your orders. It is recommended that you use an email address you frequently check on the check out page.

Can I become a wholesaler with Fitilera?

Yes, you can. We have special discounts on wholesales, up to 7% + a FREE GIFT when you make purchases of over 12 pcs at the same time.